🤝 Customer Support

Complaint Support & Customer Assistance

At Mikky Publication Services Pvt. Ltd., we are committed to providing reliable, transparent, and professional academic support services to researchers, scholars, students, institutions, and professionals worldwide. Client satisfaction is extremely important to us, and we believe that every concern deserves proper attention and a fair resolution.

Should you have any problem, inconvenience, misunderstanding, delay, dissatisfaction or concern in our services, we invite you to write to our official complaint support e-mail. Each complaint is considered by our dedicated support team and action taken in accordance with the complaint to solve the problem professionally and effectively. We deeply appreciate feedback, as it allows us to enhance our services, improve communication and ensure the best customer service.

Contact Our Complaint Support Team

If you have a complaint, concern, feedback or enquiry relating to support, please contact us by e-mail:

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Complaint Support Email:complain@mikkypub.com

Please contact us about:

✦Service quality concerns
✦Project delivery delays
✦Communication or response issues
✦Payment-related queries
✦Technical problems or document issues
✦Revision or correction requests
✦Publication support concerns
✦Staff behavior or customer support experience
✦General feedback or suggestions

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Your concern will be thoroughly investigated by our support representatives and a suitable resolution achieved as soon as possible.

🔄 Complaint Review Process

After being received by our support team, the complaint will be carefully considered by the concerned team. We may reach out to you to follow up, request clarification or further information on the matter to better understand the issue.

Target Response Turnaround

Within 24-48 Hours

If the issue needs further investigation, or if it is a complicated issue related to the project, the resolution process can take longer. We aim to keep the communication about and to be open and transparent throughout the process, with regular updates.

Confidentiality & Privacy Assurance

We will keep any complaints, emails, project details and supporting information relating to that project completely confidentially and professionally. Any information from clients is intended for the purpose of investigating, supporting and resolving complaints.

We are committed to providing ethical service and we ensure that client information is protected throughout the communication.

Our Commitment to Clients

Our academic and publication support services are continually improved. Our commitment includes:

Maintaining professional and ethical business practicesProviding transparent and fair complaint handlingDelivering timely communication and supportImproving customer experience through valuable feedbackEnsuring client satisfaction to the best of our abilityBuilding long-term trust with researchers and academic professionals

Your feedback and concerns are important to us and we strive to grow and improve our services continuously based on them at Mikky Publication Services Pvt. Ltd. We value your trust in our team and are dedicated to providing assistance with professionalism, responsibility and care.